REFUND

If for some reason you decide to refuse the purchased product, you can do it in accordance with the Law of the Russian Federation “On Protection of Consumer Rights” dated 07.02.1992 No. 2300-1.

Return the goods in good quality.

  1. The Customer has the right to refuse the ordered Goods at any time before receiving it, and after receiving the Goods - within 7 (seven) days, not counting the day of purchase.

  2. Return of good quality goods is possible if its presentation, consumer properties, as well as a document confirming the fact and conditions of purchase of the specified goods are preserved.

  3. The Client does not have the right to refuse the Goods having individually defined properties if the specified Goods can be used exclusively by the Client acquiring it.

  4. If the Customer refuses the Goods of good quality, the Seller must return to him the amount paid by the consumer under the contract, with the exception of the seller’s expenses for the delivery of the returned goods from the consumer, no later than 10 days from the date the consumer submits the corresponding requirement.

Return of goods of inadequate quality

Inadequate quality product means a product that is not able to provide its functional qualities due to a significant deficiency (with the presence of defects / defects).

The buyer, to whom the goods of inadequate quality were sold, if it was not agreed upon by the seller, has the right, at his choice, to declare any of the following requirements:

  • replacements for goods of a similar brand (model, article) or for the same goods of another brand (model, article) with the corresponding recalculation of the purchase price;

  • a commensurate reduction in the purchase price;

  • gratuitous elimination of defects in the goods or reimbursement of expenses for their correction by the buyer or a third party;

  • the right to refuse to fulfill the contract and demand the return of the amount paid for the goods.

When returning technically complex goods of inadequate quality (the list of such goods was approved by Decree of the Government of the Russian Federation of 10.11.2011 No. 924 "On approval of the list of technically complex goods"), the Buyer has the right to demand:

  • replacements for goods of a similar brand (model, article) or for the same goods of another brand (model, article) with the corresponding recalculation of the purchase price;

  • refuse to fulfill the contract and demand the return of the amount paid for the goods.

All of the above requirements for the return of goods of inadequate quality can be presented in the following terms:

  • The warranty period for the goods is established - during the entire warranty period;

  • The warranty period is not established for the goods - within a reasonable period, but not more than 2 years.

The online store has the right to refuse to exchange or return the goods, if it considers that the discovered significant deficiency is a result of improper use of the goods.

In the event of a disagreement on the quality or causes of deficiencies, the online store has the right to conduct an independent examination at its own expense. The buyer can participate in the examination and challenge its decision in court. If as a result of the examination it was established that the defects of the goods arose due to the Buyer's fault, the Buyer is obliged to reimburse the online store for the cost of the examination, as well as the costs of transporting and storing the goods associated with it.

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